Indigo manufactures a complete range of private label skincare including serums (GHK-Cu peptide, bakuchiol, vitamin C, hyaluronic acid, niacinamide), moisturizers (daytime, nighttime, eye, neck), cleansers, toners, and body lotions. All products are formulated with natural ingredients rated 1 or 2 on the Environmental Working Group (EWG) database. Products are made fresh to order in our Texas facility with no minimum order quantities, allowing you to start small and grow your skincare line.
Private label skincare products from Indigo have a shelf life of 12 to 24 months depending on the specific formula. Each batch is made fresh to order after you place your purchase, ensuring maximum freshness and the longest possible shelf life. This made-to-order approach guarantees your customers receive products with optimal potency and effectiveness throughout their intended use period. Products should be stored according to standard cosmetic storage guidelines.
Yes, you can customize any private label skincare formula to feature your desired hero ingredients or adjust existing formulations. For custom formulation development, our lab creates sample versions based on your specifications. The complexity of the product determines the fee and timeline. We only send samples when we have developed the best formula to fit your needs. Additional formula adjustments are subject to another fee and development timeline.
Yes, our white label skincare is formulated with gentle, safe ingredients ideal for sensitive skin types. We avoid harsh chemicals, sulfates, parabens, and common irritants in all formulations. Products use only ingredients rated 1 or 2 on the EWG database, meaning they are considered safe with minimal health concerns. All formulas can be customized to include or exclude specific ingredients based on your target customer needs and skin sensitivities.
Indigo Private Label has no minimum order quantities for stock formulas, making us ideal for startup brands and small businesses launching skincare lines. You can order exactly what you need to launch or restock your beauty line without investing in large inventory. For label customizations, the minimum is 12 units per SKU. This approach helps brands avoid large inventory costs and product waste from expiration.
Yes, we source the finest natural ingredients and can formulate organic and vegan private label skincare products. Our vegan options substitute animal-derived ingredients like carmine and beeswax with safe synthetic or plant-based alternatives. All formulations maintain high performance while meeting clean beauty standards and ethical sourcing requirements. We can work with you to ensure your skincare line aligns with your brand values.
Absolutely. We offer label printing services to add your brand logo and design to white label products. The minimum for label customizations is 12 units per SKU. Once you place your order, email us your logo or label design and we will send you a sample to approve before filling your order. Label design revisions are subject to additional fees. Alternatively, you can send us your own labels to apply for $0.20 per unit.
We only work with ingredients rated 1 or 2 on the Environmental Working Group database, ensuring all formulations are safe and non-toxic. Our products are free from toxic chemicals, parabens, sulfates, lanolin, mineral oil, phthalates, sodium lauryl sulfates, and petroleum. We source the finest natural ingredients including certified organic essential oils, waxes, botanical extracts, and active ingredients like peptides, bakuchiol, vitamin C, hyaluronic acid, and niacinamide.
Private label skincare typically refers to stock formulas that you can brand as your own, while white label products are ready-made formulations available for immediate branding and purchase. At Indigo, both options are available with no minimum order quantities. Private label allows for more customization of formulations, packaging, and branding, while white label products offer faster time to market with proven formulas in stock packaging or your own containers.
All our skincare formulations are inherently gender-neutral and suitable for everyone regardless of gender. However, we can also formulate products specifically marketed for men's skincare needs if your brand strategy targets male consumers. We can adjust branding, packaging, and marketing positioning while maintaining the same high-quality, natural formulations. Our team can help you develop a cohesive line that appeals to your specific target market.
Makeup
Indigo manufactures a full range of private label makeup including cream blush, cream eyeshadows, brow gel (clear and tinted), brow pencils, eyeliners (pencil and liquid), lip products (lipstick, liquid lipstick, lip gloss, lip pencils), and mineral powders (foundation, blush, bronzer, eyeshadow, finishing powder). All color cosmetics are made with natural ingredients and available with no minimum order quantities. Custom color matching and formulation services are also available.
Absolutely. We can develop custom color cosmetic formulations and color matches with low minimum orders. Our experienced team can develop custom shades, adjust finishes, or modify textures to match your brand vision. If there are specific colors you would like in your collection, send us a sample or detailed description and we can create it for you. Custom color development includes sample creation and approval before production begins.
There is no minimum order quantity for stock formulas in private label makeup products. This allows you to start your makeup line with exactly what you need without large inventory investments. For label customizations, the minimum is 12 units per SKU. This flexible approach makes it easy for startup brands and small businesses to launch color cosmetics lines without the high minimums typically required by other manufacturers.
Yes, all our makeup products are cruelty-free and we are a Leaping Bunny verified manufacturer. We offer vegan makeup options that substitute animal-derived ingredients like carmine and beeswax with safe synthetic or plant-based alternatives. Our vegan formulations maintain high performance and color payoff while meeting clean beauty standards. You can build an entirely vegan makeup line or mix vegan and traditional formulations.
Yes, you can provide your own packaging for makeup products or choose from our stock packaging options. We can fill your brand's containers or work with you to source unique packaging that differentiates your brand. If you prefer to send us your bottles or containers, we can fill them with our formulations. For labels, you can either use our label printing service or send us your own labels to apply for $0.20 per unit.
Loose mineral makeup products are powder formulations made from natural minerals that provide buildable coverage and a natural finish. Indigo offers loose mineral powder foundation, blush, bronzer, eyeshadow, and finishing powder. These products are free from harsh chemicals, parabens, and synthetic ingredients. Mineral makeup is suitable for sensitive skin, provides breathable coverage, and often contains natural SPF properties from mineral ingredients. All our mineral products use pure mica and natural pigments.
Most makeup orders ship within 4 weeks after approval and payment. We make everything fresh to order, ensuring the longest possible shelf life. Production timelines may vary if custom packaging sourcing is required, but we prioritize efficient turnaround times for all private label projects. Sample requests are generally filled within 2 weeks. Catalog orders are fulfilled within 2 to 4 weeks and custom color development orders typically take 2 to 6 weeks.
Yes, all our private label makeup products adhere to current Good Manufacturing Practices (cGMP) and FDA regulations for cosmetics. We are a Leaping Bunny verified manufacturer for cruelty-free production. Our products use safe, natural ingredients free from toxic chemicals, parabens, sulfates, and other harmful substances. We only work with ingredients rated 1 or 2 on the Environmental Working Group database, ensuring the highest safety standards for your customers.
Yes, we can provide samples of our stock formulas for evaluation. For custom color development, we create sample versions based on your specifications. We will send you a sample with your label to approve before filling your full order. We only send samples when we feel we have developed the best formula to fit your needs. Sample requests are generally filled within 2 weeks, allowing you to test products before placing larger orders.
White label makeup from Indigo offers the same quality as major manufacturers but with no minimum order quantities and faster turnaround times. We manufacture in our Texas facility using natural, safe ingredients rated 1 or 2 on EWG. Unlike large manufacturers, we offer personal service, quick response times, and the flexibility to grow with your brand from small beginnings to larger production runs. Our pricing is competitive and in line with industry standards.
Samples
Yes, we offer product samples to help you evaluate our formulations before placing orders. Sample requests are generally filled within 2 weeks for stock products. For custom formulations, we develop sample versions based on your specifications and send them for approval. We will ship you a final sample with your label before filling your full order, ensuring you are completely satisfied with the product before production begins.
The skincare sample kit includes a curated selection of our most popular private label skincare products, allowing you to test formulations, textures, and performance before committing to full production. This kit helps you make informed decisions about which products to include in your brand's lineup. The sample kit provides an opportunity to evaluate ingredient quality, scent profiles, and product efficacy to ensure they align with your brand standards and customer expectations.
Sample pricing varies depending on whether you are requesting stock formula samples or custom formulation development. Stock product samples are available for evaluation purposes. For custom formulation, we charge a development fee starting at $1ooo for formula development which includes two sample versions. If you are not satisfied with the initial samples, additional formula adjustments are subject to another fee and development round. Final samples with your label are provided for approval before production.
Yes, once you receive product samples, you can test them with your target customers to gather feedback before placing production orders. This helps you validate formulations, scents, textures, and performance with your actual audience. We recommend testing samples to ensure products meet your customer expectations and brand standards. This feedback can inform any customization or formula adjustments needed before committing to larger production quantities.
Sample requests for stock products are generally filled within 2 weeks from the time you place your request. Custom formulation samples take longer depending on the complexity of the product and development requirements. Once custom samples are developed, we send them for your approval. After any revisions and final approval, we ship a final sample with your label before beginning full production, which takes an additional 2 to 4 weeks.
When testing samples, evaluate formulation quality, ingredient performance, scent profile, texture, color accuracy (for makeup), packaging compatibility, and overall product experience. Consider how well the product aligns with your brand positioning and target market expectations. Test products on different skin types if applicable, assess shelf stability over time, and gather feedback from potential customers. This comprehensive evaluation ensures your final production meets the highest standards for your brand.
Shipping
Most orders ship within 4 weeks after approval and payment. We make everything fresh to order, ensuring the longest possible shelf life of 12 to 24 months. Catalog orders are fulfilled within 2 to 4 weeks and custom orders typically take 2 to 6 weeks. Production timelines may vary if custom packaging sourcing is required. Once orders are shipped, delivery times depend on your location and chosen shipping method. You will receive tracking information when your order ships.
All orders ship from our manufacturing facility located at 4734 Broom Street in San Antonio, Texas. Our research and development, production, and distribution are all done in our green beauty facility in Texas, ensuring quality control throughout the process. Shipping domestically within the United States typically provides faster delivery times. We can ship internationally, though international orders may be subject to customs processing and additional delivery time.
Yes, we ship internationally to businesses looking to launch or grow their beauty brands outside the United States. International customers are responsible for all taxes, customs duties, and import fees that the shipment may incur. Please allow extra time for delivery as the customs process may cause delays. International shipping costs and timelines vary by destination country. Contact us directly to discuss international shipping options, costs, and estimated delivery times for your location.
Standard shipping methods are used for most orders shipping from our Texas facility. Shipping costs and delivery times are calculated based on order size, weight, destination, and chosen shipping method. For specific shipping method options and pricing, contact our team directly as we work with various carriers to provide reliable delivery. Tracking information is provided once orders are shipped so you can monitor delivery progress and plan accordingly for receiving your products.
Products are carefully packaged to ensure safe delivery and prevent damage during transit. We use appropriate protective materials and packaging methods based on product type, whether powders, liquids, creams, or pencils. All products are quality checked before packing. Shipments include proper labeling and documentation. For fragile items like glass bottles or powder products, additional protective packaging is used. We prioritize secure packaging to ensure your products arrive in perfect condition.
Yes, you will receive an email notification when your order has been shipped with tracking information included. You can monitor your shipment progress using the tracking number provided in your shipping confirmation email. Tracking allows you to see when your order will arrive and plan accordingly for receiving it. If you have any questions about your shipment or tracking information, contact our team at info@indigoprivatelabel.com for assistance.
Please inspect your order immediately upon reception. If items are defective, damaged, or if you receive the wrong products, contact us right away at info@indigoprivatelabel.com so we can evaluate the issue and make it right. Provide photos proving the damages to support your claim. We will work with you to resolve the situation, which may include replacements or credits depending on the circumstances. All damage claims must be reported promptly upon delivery.
Returns/Refund
Due to the customized nature of our business, all goods and services are final sale. We may accept returns and provide a credit or allow an exchange for products purchased in the last 30 days under specific circumstances: when a customer receives a product different from what was ordered, or when products are determined to be defective with photos proving the damages. Other circumstances will be reviewed on a case-by-case basis. Items must be unused and in original packaging.
Custom products such as special orders, personalized items, and custom formulations cannot be returned as these are made specifically for your brand. Personal care goods such as beauty products also cannot be returned for health and safety reasons. Hazardous materials, flammable liquids, and gases cannot be accepted for return. Sale items and gift cards are also final sale and cannot be returned. Please carefully review your order before finalizing purchase.
To start a return, contact us at info@indigoprivatelabel.com within 30 days of purchase. You must obtain a Return Authorization before sending any items back. Any items returned without a Return Authorization will not be eligible for refund. If your return is accepted, you will need to create your own return shipping label and provide us with tracking information. Returns should be sent to 4734 Broom Street, San Antonio, TX 78217.
Yes, we charge a 20 percent restocking fee for all returned items and a 20 percent service fee for refunded non-tangible items such as custom formulation development or design services. These fees help cover processing costs and administrative expenses. Return shipping costs are the customer's responsibility. To be eligible for a return, items must be in the same condition you received them, unused, and in original packaging with proof of purchase.
Once we receive and inspect your return, we will notify you whether the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at info@indigoprivatelabel.com for assistance.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We may allow exchanges for products purchased in the last 30 days under certain circumstances, reviewed on a case-by-case basis. Exchanges follow the same return authorization process. Contact info@indigoprivatelabel.com to discuss exchange options for your specific situation before shipping any items back.
Please inspect your order immediately upon reception. If you receive the wrong item, contact us right away at info@indigoprivatelabel.com so we can evaluate the issue and make it right. We will work with you to send the correct product. Provide details about what you ordered versus what you received, along with photos if possible. We prioritize resolving order errors quickly to ensure your satisfaction and minimize disruption to your business operations.
Payments
We accept major credit cards including American Express, Discover, Mastercard, and Visa for online orders. Payment options also include Amazon Pay, Apple Pay, Google Pay, PayPal, and Shop Pay for convenient checkout. We use secure payment processing through Shopify to protect your payment information. For large or custom orders, contact us directly to discuss payment arrangements. All payments must be received before production begins on your order.
Payment is required after final sample approval and before production begins. For catalog orders, payment is due when you place your order. For custom formulation projects, initial development fees are charged before sample creation, with remaining balance due after final sample approval. We do not begin production until full payment is received. This ensures clear communication and agreement on all specifications before manufacturing begins.
Contact us directly at info@indigoprivatelabel.com to discuss payment arrangements for larger orders. Standard orders require payment before production begins. For established customers or substantial orders, we may be able to work with you on payment terms on a case-by-case basis. We understand the financial considerations of launching or growing a beauty brand and are willing to discuss options that work for your business situation.
Yes, your payment information is secure. We use Shopify's secure payment processing platform which employs industry-standard encryption and security measures. Sensitive and private data exchange between our website and customers happens over an SSL secured communication channel and is encrypted with digital signatures. We never store your complete credit card information. Your financial data is protected against unauthorized access, alteration, disclosure, or destruction through appropriate security measures.
Yes, you will receive an invoice for your order via email after purchase. The invoice includes itemized details of your order, payment information, and shipping details. For tax or accounting purposes, you can request additional invoice documentation by contacting info@indigoprivatelabel.com. We provide all necessary documentation for business purchases. Invoices can be used for your records, accounting, tax purposes, or reimbursement if purchasing for a company.
If your payment is declined, you will be notified and given the opportunity to provide alternate payment information. Orders cannot proceed to production until successful payment is received. Check with your credit card company or payment provider to resolve any issues preventing approval. You can try a different payment method or contact us at info@indigoprivatelabel.com for assistance. We will hold your order specifications until payment can be successfully processed.
Prices shown on our website are in USD and do not include taxes or shipping unless specifically stated. Taxes, discounts, and shipping costs are calculated at checkout based on your location and order details. International customers are responsible for all customs duties, taxes, and import fees that may apply. Shipping costs vary based on order size, weight, and destination. Final total including all applicable taxes and shipping charges is displayed before you complete your purchase.
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