Terms & Agreement

SHIPPING

Most orders will be shipped by USPS Ground unless otherwise specified. Next Day Air, 2nd Day Air, 3 Day Select are all available upon request. Most orders ship within 72 hours. Custom orders require additional time. All orders are F.O.B. San Antonio, TX 78217.

 

RETURNED CHECKS

In the event your check is returned for any reason, you will be charged $50.00. No further orders will be shipped until your bill is cleared. Upcoming orders must then be paid by cash or credit.


BACKORDERS

Items in our inventory move quickly, and occasionally we are out of stock in certain items. It is our policy not to backorder merchandise. Just reorder when you place your next order. You will be charged shipping on reorders.

COD REFUSALS

It is extremely important that someone will be at the address to accept your package. If an order is refused or no one is there to accept it, you will be charged for shipping and a 25% restocking fee. No further orders will be shipped until your bill is cleared.

 

RETURNS ARE SUBJECT TO A 25% RESTOCKING FEE

The following items are not returnable: custom-made merchandise, displays, or any merchandise that has been labeled, printed on or used. All items must be in original and resell-able condition. All returns must be made within 30 days of invoice. Returns will not be accepted without prior authorization. Please email or call for a return authorization number.

 

CUSTOM / BULK ORDERS

Customers are responsible for up to 10% overruns.

 

MINIMUMS / REQUIREMENTS

$250.00 minimum on all orders or pay a $25 processing fee. We have no per piece minimum for stock items. Customers must have a sales ID number.

DAMAGES: MUST BE REPORTED WITHIN 48 HOURS OF RECEIPT

In the unlikely event that you should receive a package that has been opened or damaged, make sure the driver notes the instance on their delivery sheet. Immediately contact UPS (or respective carrier) so that they can inspect the shipment. If the driver does not note the situation, then you accepted the box in good condition and nothing can be done about damages or shortages.

CONCEALED DAMAGE: MUST BE REPORTED WITHIN 48 HOURS OF RECEIPT

If there is damaged merchandise inside the shipment, follow these instructions:
1) Save the original carton and all packing material.
2) Call UPS (or respective carrier) and inform them of your damaged shipment. They will send an inspector to inspect your package.
3) Email or call your Account Rep. at Indigo Private Label to open your claim.
INTERNATIONAL ORDERS / EU COMPLIANCE
All foreign orders must be prepaid. Customers are responsible for all duties and taxes from customs. Regulations for EU compliance are constantly changing; confirm with your Account Rep. if formula/color is up to date with regulations at the time the order is placed. Most products can be reformulated for EU compliance but minimum quantity will apply. The customer is responsible for registering the products in their country.